Billing Process for International Medical Insurance Holders

• Request an Appointment
• Contact your insurance
• Your insurance sends us the guarantee

• No

  You will need to
  pay upfront and
  claim on your
  own.

• Yes

  You pay your
  deductible,
  coinsurance
  and/or copay
  We bill your
  insurance
  Your insurance
  will pay us

Payment

For Outpatient Services

Payment for outpatient services should be made at the International Healthcare Center after consulting with your nurse. As per hospital policy, all outpatient exams, treatments, excluding consultation need to be paid prior to services being rendered.

"OPEN CARD" Service: Register your credit card and you may leave the hospital without payment. The transaction will be proceeded on the day or next business day.
For more inquiries +82-3410-1075 (Mon-Fri, 8am~5pm), E-mail : ihs.smc@samsung.com

For Inpatient Services

For inpatient treatment, we ask that you make a 80% deposit of the estimated cost. We will inform you every 7 days of your balance. Once your deposit is used up, we will ask you to make additional payment to avoid having to settle a large sum at the time of discharge.

For Emergency Services

Payment for emergency room visit is made separately at the payment desk in the emergency room.

Direct Billing Services

Samsung Medical Center currently has contracts with several insurance companies and organizations to offer patients convenient, cashless services.

For Outpatient, Emergency

A Guarantee of Payment or a similar form issued by a contracted health insurance company may be required for every visit. If so, please contact the customer service hotline via phone or email to request for a Guarantee of Payment be sent to Samsung Medical Center's email. You will need the date of service, diagnosis or symptoms, types of procedure/treatment. We highly recommend you call instead of sending an e-mail for a faster service.

If a GOP does not arrive in time,

If an accurate guarantee does not arrive in time for your appointment or ER visit, you will need to pay upfront and submit the bill to your insurance for reimbursement.

For Inpatient

We will directly contact your insurance to inform the accurate diagnosis and types of procedure or surgery with the expected length of stay for you. You should consult with our administrative staff before the date of admission.

How to Request Guarantee

For Outpatient Visits

Patients should contact customer services via phone or e-mail. You will need your insurance information, hospital information, date of service, your symptoms and/or diagnosis, and what you will be doing during your visit. Depending on your insurance company, you may need a guarantee for every visit. If you choose to send an e-mail, call your insurance to make sure your e-mail request has been received.

If the guarantee does not arrive by your appointment day, you will be expected to pay in full and submit the bill to your insurance for reimbursement.

For Inpatient Services

We will contact your insurance for approval on your behalf as they require a detailed medical history and details about the procedure/surgery. Please contact our administrative staff for additional details before your admission date.