Billing Process for an International Medical Insurance Holder

  • Request an Appointment
  • Contact your insurance
  • Your insurance sends us the guarantee
  • No

    You will need to pay upfront and submit the bill for reimbursement yourself.
  • Yes

    You pay your deductible, coinsurance and/or copay
    We bill your insurance
    Your insurance will pay us


Payment for outpatient service should be made at the International Health Services after consulting with your nurse.

Payment for inpatient service can be made at different payment desks in several locations. When your bill is finalized, your nurse will direct you to the nearest payment desk.

For inpatient treatment, we ask that you make a 90% deposit of the estimated cost. We will inform you every 7 days of your balance. Once your deposit is used up, we will ask you to make additional payment to avoid haaving to settle a large sum at the time of discharge.

Payment for emergency room visit is made separately at the payment/reception desk in the emergency room.

We accept cash(Korean Won only) and international credit card(AMEX, MASTER, VISA, etc.) To exchange your local currency to Korean Won, Shinhan Bank is located at B1 of main building and cancer center. They are open 9am ~ 4pm.

Direct Billing Services

Samsung Medical Center currently has contracts with the following insurance companies and organizations to offer patients convenient, cashless services.

How to Request Guarantee

For Outpatient Visit
Contact their customer services via phone or e-mail. Then, inform your appointment along with the date of service, diagnosis or symptom, types of procedure/treatment. Most insurance companies require guarantee for every single visit. We highly recommend that you call your insurance company rather than e-mailing them because, from our experience, the turn-around time for e-mail is very long.
If we, International Health Services, do not receive an accurate guarantee in time for your appointment, you will need to pay upfront and submit the bill to your insurance for reimbursement.
For Inpatient Services
You do not need to contact your insurance company. We will directly contact your insurance to inform the accurate diagnosis and types of procedure or surgery with the expected length of stay for you. You should consult with our adminis- trative staff before the date of admission.

Insurance List

  • Inpatient & Outpatient
    • CIGNA International Expatriate Benefits : 1-382-797-3100
    • HTH Worldwide & Geoblue: 1-610-254-8771
    • Calvo’s Select Care: 1-671-479-7995
    • Foreign Service Benefit Plan (FSBP):
    • GBG Tiecare :
    • AETNA GLOBAL BENEFITS: 1-813-775- 0190
    • United Healthcare Global: 1-763-274-7362
  • Inpatient only
    • Bupa International: +44-1273-333911
    • TakeCare: 671-646-6956
    • Daman: +971-2-6149555


  • Organizations
    • Tricare(International SOS): 080-429-0880
    • Europ Assistance : +7 495 787 2178
    • EUROCENTER :+66 26 96 36 26/26 96 36 27
    • International SOS: +27 11 541 1000 4232
    • GAP(Global Assistance Partners) : +82-2-723-8839
    • DOH(Department of Health)
    • UAE Armed Forces
Cosmetic Surgery Tax Refund Hospital

Patients' Rights and Responsibilities

Patients' Rights

1. Right to receive medical care

Patients have the right to receive proper medical and nursing services for their Health Protection and Promotion and they will not be discriminated for gender, age, religion, status, nationality, language, race, or physical/mental/financial circumstances nor be violated of their health. Medical team may not deny medical care without justifiable reason.

2. Right to be informed & autonomous decision

Patients have the right to receive be well-informed and to inquire in detail about the treating physician’s specialty, status of their disease, purpose of the treatment, treatment plan, method, expected results and side effects of the treatment, discharge plan, medical cost, whether or not they are a subject to medical research, organ transplant/donation and etc, and to decide whether to give consent. Patients may stop or deny specific treatment or planned medical care within the ethical guideline and may decide on an alternative treatment.

3. Right to have confidentiality

Patients will not be violated of their rights to confidentiality regarding their physical/health status and privacy. Medical team and facility may not reveal or announce patient’s confidential information, including personal information, unless patient has gives consent or specified in the law, such as criminal investigation.

4. Right to request for consultation and mediation

Patients may request for consultation and mediation from an internal or external agency (Korea Consumer Agency, Korea Medical Dispute Mediation and Arbitration Agency) in the event of any medical dispute.

5. Right to be respected of values or beliefs

Patients will not be discriminated for their culture, religious values or beliefs, and their rights will not be violated.

6. Right to be physically protected and to have stability of mind and bod

Patients have the right to be protected from possible danger in the hospital and to have the stability of mind and body.


1. Responsible to trust and respect the medical team

Patients must accurately inform the medical team of their health condition, trust and respect the medical team’s treatment plan. Patients may be responsible for consequences which results from not following the instruction.

2. Responsible to not use dishonest method for medical treatment

Patients must reveal their identity before receiving any medical care and must not use false or dishonest method, such as receiving medical case under disguised ownership.

3. Responsible to abide by all hospital regulations

Patients must abide by all hospital regulations, respect hospital staff and other patients, and earnestly fulfill the financial obligation to the hospital.