Please indicate if you are a Korean National Health Insurance holder

Outpatient Service Process (One- stop Service)

  • Have Your Physician's Referral Ready
  • Schedule Your Appointment
  • Visit on Your Confirmed Appointment Day
  • In Short, the Procedure from an
    Outpatient Visit to Admission and
    Discharge Are as Follows

Issuance Services

There will be a fee for a copy of medical record or film for more information, please contact our staff

  • Medical Record

    Please fill out the REQUEST FOR MEDICAL RECORD COPY and send it to us

    • Patients are required to fill in a REQUEST FOR MEDICAL RECORD COPY at the IHS Center.
    • The cost of issuance of the record will depend upon the number of pages. After payment, you will receive a copy of your Medical Record.
    • The time taken to issue the Medical Record may vary depending on its size, but it takes usually 10 to 30 minutes.
    • The patient’s photo ID is required to issue the Medical Record.
    • A proxy of the patient may request the Medical Record by presenting the patient’s and the proxy’s IDs, the CONCENT on the MEDICAL RECORD REDING AND COPY and the POWER OF ATTORNEY on the MEDICAL RECORD REDING AND COPY, of which must be signed by the patient.
    • Please contact ihs.smc@samsung.com for inquiries about issuance of a copy of the patient’s Medical Record.
    • Medical Records are issued from 8am to 6pm during weekdays, and from 8am to 1pm on Saturdays
  • Film Duplications

    You may request copies of film or images (X-rays, CT, MRI, etc.)

    • Patients can request a copy of the medical image data at the IHS center.
    • The medical image data will be copied in the form of a CD. It usually takes 30 minutes on average, although the time taken may vary depending on the quantity of data.
    • The cost of the image data will depend on the quantity. After payment, you will receive a CD of the data.
    • Medical image data are issued from 8am to 8pm during weekdays, and from 8am to 5:30pm on Saturdays.
  • Medical Certificates

    You can ask your doctor directly during the consultation, as the doctor will write it.

    • Patients can ask for a referral and medical report in English, confirmation document of hospitalization and discharge, and confirmation document of medical treatment as an outpatient.
    • As for the English-language referral and medical report, you can ask your doctor directly during the consultation, as the doctor will write it.

Contact

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Patients' Rights and Responsibilities

Patients' Rights

1. Right to receive medical care

Patients have the right to receive proper medical and nursing services for their Health Protection and Promotion and they will not be discriminated for gender, age, religion, status, nationality, language, race, or physical/mental/financial circumstances nor be violated of their health. Medical team may not deny medical care without justifiable reason.

2. Right to be informed & autonomous decision

Patients have the right to receive be well-informed and to inquire in detail about the treating physician’s specialty, status of their disease, purpose of the treatment, treatment plan, method, expected results and side effects of the treatment, discharge plan, medical cost, whether or not they are a subject to medical research, organ transplant/donation and etc, and to decide whether to give consent. Patients may stop or deny specific treatment or planned medical care within the ethical guideline and may decide on an alternative treatment.

3. Right to have confidentiality

Patients will not be violated of their rights to confidentiality regarding their physical/health status and privacy. Medical team and facility may not reveal or announce patient’s confidential information, including personal information, unless patient has gives consent or specified in the law, such as criminal investigation.

4. Right to request for consultation and mediation

Patients may request for consultation and mediation from an internal or external agency (Korea Consumer Agency, Korea Medical Dispute Mediation and Arbitration Agency) in the event of any medical dispute.

5. Right to be respected of values or beliefs

Patients will not be discriminated for their culture, religious values or beliefs, and their rights will not be violated.

6. Right to be physically protected and to have stability of mind and bod

Patients have the right to be protected from possible danger in the hospital and to have the stability of mind and body.

Patients’Responsibilities

1. Responsible to trust and respect the medical team

Patients must accurately inform the medical team of their health condition, trust and respect the medical team’s treatment plan. Patients may be responsible for consequences which results from not following the instruction.

2. Responsible to not use dishonest method for medical treatment

Patients must reveal their identity before receiving any medical care and must not use false or dishonest method, such as receiving medical case under disguised ownership.

3. Responsible to abide by all hospital regulations

Patients must abide by all hospital regulations, respect hospital staff and other patients, and earnestly fulfill the financial obligation to the hospital.