Please indicate if you are a Korean National Health Insurance holder

Outpatient Service Process (One- stop Service)

  • Have Your Physician's Referral Ready
  • Schedule Your Appointment
  • Visit on Your Confirmed Appointment Day
  • In Short, the Procedure from an
    Outpatient Visit to Admission and
    Discharge Are as Follows

Issuance Services

There will be a fee for a copy of medical record or film for more information, please contact our staff

  • Medical Record

    Please fill out the REQUEST FOR MEDICAL RECORD COPY and send it to us

    • Patients are required to fill in a REQUEST FOR MEDICAL RECORD COPY at the IHS Center.
    • The cost of issuance of the record will depend upon the number of pages. After payment, you will receive a copy of your Medical Record.
    • The time taken to issue the Medical Record may vary depending on its size, but it takes usually 10 to 30 minutes.
    • The patient’s photo ID is required to issue the Medical Record.
    • A proxy of the patient may request the Medical Record by presenting the patient’s and the proxy’s IDs, the CONCENT on the MEDICAL RECORD REDING AND COPY and the POWER OF ATTORNEY on the MEDICAL RECORD REDING AND COPY, of which must be signed by the patient.
    • Please contact ihs.smc@samsung.com for inquiries about issuance of a copy of the patient’s Medical Record.
    • Medical Records are issued from 8am to 6pm during weekdays, and from 8am to 1pm on Saturdays
  • Film Duplications

    You may request copies of film or images (X-rays, CT, MRI, etc.)

    • Patients can request a copy of the medical image data at the IHS center.
    • The medical image data will be copied in the form of a CD. It usually takes 30 minutes on average, although the time taken may vary depending on the quantity of data.
    • The cost of the image data will depend on the quantity. After payment, you will receive a CD of the data.
    • Medical image data are issued from 8am to 8pm during weekdays, and from 8am to 5:30pm on Saturdays.
  • Medical Certificates

    You can ask your doctor directly during the consultation, as the doctor will write it.

    • Patients can ask for a referral and medical report in English, confirmation document of hospitalization and discharge, and confirmation document of medical treatment as an outpatient.
    • As for the English-language referral and medical report, you can ask your doctor directly during the consultation, as the doctor will write it.

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Patients' Rights and Responsibilities

Patients' Rights

1. Right to receive medical care

Patients have the right to receive proper care in a safe setting without discrimination nor should their right to care be violated regardless of their gender, age, religion, social status, nationality, language, race, or physical/mental/financial status. Medical teams shall not refuse to provide care without justifiable reason.

2. Right to be informed and to make an autonomous decision

Patients have the right to obtain full and complete information from their medical team, to ask questions, and to determine their agreement or refusal concerning: diagnosis, treatment (purpose, plans and methods), outcomes of care (including unanticipated outcomes), discharge plan, participation in medical research studies, organ transplantation/donation, etc. Within ethical boundaries, patients may discontinue or refuse treatment, request that the medical team explain and suggest alternative treatments, and reserve the right to make their own decisions.

3. Right to confidentiality

Patients' rights to confidentiality regarding their physical/health status and privacy will not be violated. Patients can expect that all medical records/reports and their personal privacy will be kept confidential unless the patient has given consent or disclosure is permitted by law. To ensure their privacy, patients may be informed that Individuals not directly involved in their care may not be present and that the number of guardians accompanying patients to consultation rooms may be limited.

4. Right to request consultation and mediation

In the event of a medical dispute, patients may request consultation and mediation from an internal or external agency (Korea Consumer Agency, Korea Medical Dispute Mediation and Arbitration Agency).

5. Right to have values and beliefs respected

Patients will not be discriminated against because of their culture, religious values, or beliefs, and their rights will not be violated.

6. Right to receive care in a safe setting

Patients have the right to receive hospital-provided care where the patient’s medical information is protected and patient safety can be assured. In addition, patients have the right to be protected from possible dangers that can occur in a hospital and to have stability of mind and body.

Patients' Responsibilities

1. Responsibility to trust and respect the medical team

Patients must accurately inform the medical team of their health condition and must trust and respect the medical team's treatment plan. Patients may be responsible for consequences that result from not following instructions.

2. Responsibility to not use dishonest methods for medical treatment

Patients must reveal their identity before receiving any medical care and must not use false or dishonest methods, such as seeking medical care under disguised ownership.

3. Responsibility to abide by all hospital regulations

Patients are expected to treat all hospital staff and other patients with courtesy and respect; to abide by all hospital rules; and to earnestly fulfill their financial obligation to the hospital. Also, patients and their family members are expected to participate in all safety regulations.