What to expect

  • Preadmission

    Provide information for hospitalization

    • Hospital rules and regulations
    • Preferred room type and rate

    Financial counseling

    • Estimate cost of treatment
    • Insurance coverage
    • Discuss payment agreement
  • The day of admission

    • Arrange a room
    • Check-in at International Health Services
    • Make an initial deposit
    • Escort to the room
  • Discharge

    • Discuss discharge Instructions
    • Make follow-up appointments
    • Issue medical documents
    • Complete payment

Staffs of International Health Services will be there for you as an liaison between you and your medical team during your hospital stay. If you need to cancel or delay your admission, please contact us as soon as possible.

Room and Ward

Each room is furnished with a bed for the patient and a cot for the companion. Bathroom for the patient is also available in the room. It is also equipped with a TV and a refrigerator. Rooms are assigned depending on availability and your medical needs. The cost & size of the room, furniture and equipped appliances may vary.

Meals
Patients can choose a meal from among Korean, Western, Russian, Arabic, Mongolian or Thai cuisine.
Telephone service
The telephones are installed in each room. Please press the button "#" on the phone before making outside calls. International calls can be made from room phones upon request. You will be charged for the international phone call service upon your discharge from hospital.
Lounge
TV, pay phone, vending machine, drinking fountain will be found in the lounge to be used at your convenience.
TV Channel
CNN, BBC, NHK-W, CH-J, CCTV, TNT, NTV, Abu Dhabi, Al Sharqiya.
Internet
The in-room Internet service is only available in single-patient rooms; however, the charged WiBro (Wireless Broadband Internet) service will be available in other rooms. Free Wi-Fi is available in the hospital lobby.

Visiting hours

To ensure the comfort of the patient and prevention of infection, only ONE guardian with an entrance permission slip can enter.
- 1 entrance permission slips will be issued per patient at admission.
- Visitors without a slip must visit during the following visiting hours.
The following visitors are not allowed
- Patients with infectious diseases(respiratory diseases such as cold, tuberculosis or eye/skin infection), Children under school age, group visitors

Main Ward Weekdays,Intensive Care Unit(ICU),Neonatal (ICU) time table
Main Ward Weekdays Weekdays 18:00~20:00
Weekends/Holidays 10:00~12:00
18:00~20:00
IntensiveCare Unit(ICU) Daily 10:30~11:00
19:30~20:00
Neonatal (ICU) Daily 24hours

Parking Information

Free parking is available on the day of admission, operation and discharge.

Parking Information
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Patients' Rights and Responsibilities

Patients' Rights

1. Right to receive medical care

Patients have the right to receive proper medical and nursing services for their Health Protection and Promotion and they will not be discriminated for gender, age, religion, status, nationality, language, race, or physical/mental/financial circumstances nor be violated of their health. Medical team may not deny medical care without justifiable reason.

2. Right to be informed & autonomous decision

Patients have the right to receive be well-informed and to inquire in detail about the treating physician’s specialty, status of their disease, purpose of the treatment, treatment plan, method, expected results and side effects of the treatment, discharge plan, medical cost, whether or not they are a subject to medical research, organ transplant/donation and etc, and to decide whether to give consent. Patients may stop or deny specific treatment or planned medical care within the ethical guideline and may decide on an alternative treatment.

3. Right to have confidentiality

Patients will not be violated of their rights to confidentiality regarding their physical/health status and privacy. Medical team and facility may not reveal or announce patient’s confidential information, including personal information, unless patient has gives consent or specified in the law, such as criminal investigation.

4. Right to request for consultation and mediation

Patients may request for consultation and mediation from an internal or external agency (Korea Consumer Agency, Korea Medical Dispute Mediation and Arbitration Agency) in the event of any medical dispute.

5. Right to be respected of values or beliefs

Patients will not be discriminated for their culture, religious values or beliefs, and their rights will not be violated.

6. Right to be physically protected and to have stability of mind and bod

Patients have the right to be protected from possible danger in the hospital and to have the stability of mind and body.

Patients’Responsibilities

1. Responsible to trust and respect the medical team

Patients must accurately inform the medical team of their health condition, trust and respect the medical team’s treatment plan. Patients may be responsible for consequences which results from not following the instruction.

2. Responsible to not use dishonest method for medical treatment

Patients must reveal their identity before receiving any medical care and must not use false or dishonest method, such as receiving medical case under disguised ownership.

3. Responsible to abide by all hospital regulations

Patients must abide by all hospital regulations, respect hospital staff and other patients, and earnestly fulfill the financial obligation to the hospital.