What to expect

  • Preadmission

    Provide information for hospitalization

    • Hospital rules and regulations
    • Preferred room type and rate

    Financial counseling

    • Estimate cost of treatment
    • Insurance coverage
    • Discuss payment agreement

  • The day of admission

    • Arrange a room
    • Check-in at International Health Services
    • Make an initial deposit
    • Escort to the room

  • Discharge

    • Discuss discharge Instructions
    • Make follow-up appointments
    • Issue medical documents
    • Complete payment

Staffs of International Health Services will be there for you as an liaison between you and your medical team during your hospital stay. If you need to cancel or delay your admission, please contact us as soon as possible.

Room and Ward

Each room is furnished with a bed for the patient and a cot for the companion. Bathroom for the patient is also available in the room. It is also equipped with a TV and a refrigerator. Rooms are assigned depending on availability and your medical needs. The cost & size of the room, furniture and equipped appliances may vary.

Meals
Patients can choose a meal from among Korean, Western, Russian, Arabic, Mongolian or Thai cuisine.
Telephone service
The telephones are installed in each room. Please press the button "#" on the phone before making outside calls. International calls can be made from room phones upon request. You will be charged for the international phone call service upon your discharge from hospital.
Lounge
TV, pay phone, vending machine, drinking fountain will be found in the lounge to be used at your convenience.
TV Channel
CNN, BBC, NHK-W, CH-J, CCTV, TNT, NTV, Abu Dhabi, Al Sharqiya.
Internet
The in-room Internet service is only available in single-patient rooms; however, the charged WiBro (Wireless Broadband Internet) service will be available in other rooms. Free Wi-Fi is available in the hospital lobby.

Visiting hours

To ensure the comfort of the patient and prevention of infection, only ONE guardian with an entrance permission slip can enter.
- 1 entrance permission slips will be issued per patient at admission.
- Visitors without a slip must visit during the following visiting hours.
The following visitors are not allowed
- Patients with infectious diseases(respiratory diseases such as cold, tuberculosis or eye/skin infection), Children under school age, group visitors

Main Ward Weekdays,Intensive Care Unit(ICU),Neonatal (ICU) time table
Main Ward Weekdays Weekdays 18:00~20:00
Weekends/Holidays 10:00~12:00
18:00~20:00
IntensiveCare Unit(ICU) Daily 10:30~11:00
19:30~20:00
Neonatal (ICU) Daily 24hours

Parking Information

Free parking is available on the day of admission, operation and discharge.

Parking Information
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Patients' Rights and Responsibilities

Patients' Rights

1. Right to receive medical care

Patients have the right to receive proper care in a safe setting without discrimination nor should their right to care be violated regardless of their gender, age, religion, social status, nationality, language, race, or physical/mental/financial status. Medical teams shall not refuse to provide care without justifiable reason.

2. Right to be informed and to make an autonomous decision

Patients have the right to obtain full and complete information from their medical team, to ask questions, and to determine their agreement or refusal concerning: diagnosis, treatment (purpose, plans and methods), outcomes of care (including unanticipated outcomes), discharge plan, participation in medical research studies, organ transplantation/donation, etc. Within ethical boundaries, patients may discontinue or refuse treatment, request that the medical team explain and suggest alternative treatments, and reserve the right to make their own decisions.

3. Right to confidentiality

Patients' rights to confidentiality regarding their physical/health status and privacy will not be violated. Patients can expect that all medical records/reports and their personal privacy will be kept confidential unless the patient has given consent or disclosure is permitted by law. To ensure their privacy, patients may be informed that Individuals not directly involved in their care may not be present and that the number of guardians accompanying patients to consultation rooms may be limited.

4. Right to request consultation and mediation

In the event of a medical dispute, patients may request consultation and mediation from an internal or external agency (Korea Consumer Agency, Korea Medical Dispute Mediation and Arbitration Agency).

5. Right to have values and beliefs respected

Patients will not be discriminated against because of their culture, religious values, or beliefs, and their rights will not be violated.

6. Right to receive care in a safe setting

Patients have the right to receive hospital-provided care where the patient’s medical information is protected and patient safety can be assured. In addition, patients have the right to be protected from possible dangers that can occur in a hospital and to have stability of mind and body.

Patients' Responsibilities

1. Responsibility to trust and respect the medical team

Patients must accurately inform the medical team of their health condition and must trust and respect the medical team's treatment plan. Patients may be responsible for consequences that result from not following instructions.

2. Responsibility to not use dishonest methods for medical treatment

Patients must reveal their identity before receiving any medical care and must not use false or dishonest methods, such as seeking medical care under disguised ownership.

3. Responsibility to abide by all hospital regulations

Patients are expected to treat all hospital staff and other patients with courtesy and respect; to abide by all hospital rules; and to earnestly fulfill their financial obligation to the hospital. Also, patients and their family members are expected to participate in all safety regulations.