When the Samsung Medical Center opened in 1994 it changed the paradigm of the domestic medical world with the advanced concepts “patient-centered” and “customer satisfaction.”
During the past 20 years, the Samsung Medical Center has received much love and encouragement and has won first place in the National Customer Satisfaction Index (NCSI) 14 times, first place in the Korean Customer Satisfaction Index (KCSI) 16 times. first place in the Korean Standard - Service Quality Index (KS-SQI) 12 times consecutively, and has been selected as the top medical center in the hospital sector in Brand Star 12 times consecutively.
In addition, the hospital in 2012 proclaimed the concepts, “Vision 2020, Happiness through Healthcare Innovation” and is making progress to become a leading hospital in the world by realizing the concept of “Happinovation 20*20”.
The Samsung Medical Center plans to achieve medical innovation in the future to promote the happiness of patients and will develop into a global hub of biohealth care study and link the industry by connecting to hospital-R&D Center-school and enterprises. At the same time, the Samsung Medical Center will create the image of a new future hospital as a public medical institution that leads social contribution.