Billing Process for an International Medical Insurance Holder

Payment

For Outpatient Services

Payment for outpatient services should be made at the International Health Services after consulting with your nurse. As per hospital policy, all outpatient exams, treatments, excluding consultation need to be paid prior to services being rendered.

For Inpatient Services

For inpatient treatment, we ask that you make a 80% deposit of the estimated cost. We will inform you every 7 days of your balance. Once your deposit is used up, we will ask you to make additional payment to avoid having to settle a large sum at the time of discharge. Payment for emergency room visit is made separately at the payment/reception desk in the emergency room.

Direct Billing Services

Samsung Medical Center currently has contracts with the following insurance companies and organizations to offer patients convenient, cashless services.

For Outpatient Visit

Contact their customer services via phone or e-mail. Then, inform your appointment along with the date of service, diagnosis or symptom, types of procedure/treatment. Most insurance companies require guarantee for every single visit. We highly recommend that you call your insurance company rather than e-mailing them because, from our experience, the turn-around time for e-mail is very long.

How to Request Guarantee

If we, International Health Services, do not receive an accurate guarantee in time for your appointment, you will need to pay upfront and submit the bill to your insurance for reimbursement.

For Inpatient Services

You do not need to contact your insurance company. We will directly contact your insurance to inform the accurate diagnosis and types of procedure or surgery with the expected length of stay for you. You should consult with our administrative staff before the date of admission.

Insurance - Inpatient & Outpatient

CIGNA International Expatriate Benefits : 1-382-797-3100
Members of CIGNA International Expatriate Benefits should call the CIGNA hotline at 1-382-797-3100 in advance of their scheduled appointment or procedure and speak to one of their representatives about faxing or emailing us a guarantee of payment letter prior to their appointment. www.cignaenvoy.com
HTH Worldwide & Geoblue: 1-610-254-8771
Members of HTH Worldwide & Geoblue should call 1610-254-8771 in advance of their scheduled appointment or procedure and speak to one of their representatives about faxing or emailing us a guarantee of payment letter prior to their appointment. www.hthworldwide.com https://geo-blue.com/
GMC EUROPE: www.henner.com
Member of GMC EUROPE should present their direct settlement card to International Health Services to receive cashless services for outpatient services. For scheduled admissions, please contact the phone numbers shown on your insurance card in advance of your scheduled admission and speak to one of their representatives about sending us a guarantee of payment letter prior to your admission. www.henner.com
GBG Tiecare : www.gbg.com/tiecare
Members of GBG Tiecare should request a “letter of guarantee” before each appointment or procedure. The letter of guarantee verifies the medical coverage and the amount of patient responsibility, such as deductible and the satisfied and remaining amount from deductible, plan co-pay, and so forth. Please call at 1-905-669-4920.
Calvo’s Select Care : 1-671-479-7995
Members of Calvo’s Select Care should request a “letter of guarantee” before each appointment or procedure. The letter of guarantee verifies the medical coverage and the amount of patient share, such as deductible and the satisfied and remaining amount from deductible, plan co-pay, and so forth. Please call at 1-671-479-7995
MetLife Expatriate Benefits: 1-382-2-661-8674
Members of MetLifeExpat should call Metlife at 1-382-2-661-8674 in advance of their scheduled appointment or procedure and speak to one of their representatives about faxing or emailing us a guarantee of payment letter prior to their appointment. www.metlifeexpat.com
Foreign Service Benefit Plan (FSBP): www.afspa.org
Members of the Foreign Service Benefit Plan should present their FSBP insurance card to the International Health Services coordinator in advance of their scheduled admission so that a verification of benefits letter may be requested from FSBP prior to their admission. www.afspa.org
AETNA GLOBAL BENEFITS: 1-813-775-0190
Members of Aetna Global Benefits should call AGB at 1-813-775-0190 in advance of their scheduled appointment or procedure and speak to one of their representatives about faxing or emailing us a verification of benefits letter prior to their appointment. www.aetnaglobalbenefits.com
United Healthcare Global: 1-763-274-7362
Members of United Healthcare Global should call United Healthcare Global at 1-763-274-7362 in advance of their scheduled appointment or procedure and speak to one of their representatives about faxing or emailing us a guarantee of payment letter prior to their appointment. http://www.myuhc.com

Insurance - Inpatient only

Bupa International: +44-1273-333911
MSH China: 86-21-6187-0323
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Seven Corners: 1-317-818-2808
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TakeCare: 671-646-6956
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Vanbreda International: 603-2178-0550
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Daman: +971-2-6149555
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Affiliated Organizations

Tricare(International SOS): 080-429-0880
Tricare Oversease Program is contracted with Samsung Medical Center to deliver a variety of the most advanced medical services to their uniformed serviced members. The elligibility and health benefit plan for each member should be verified by referrals or by authorization forms that were sent from International SOS International SOS or Tracare office in Yongsan or Osan. For more information, please contact our administrative office. Please call at 080-429-0880
EUROCENTER :+66 26 96 36 26/26 96 36 27
Members of EUROCENTER should request for “guarantee of payment” before each appointment. Please call at +66 2 696 36 26-7 or e-mail at bangkok@euro-center.com
International SOS: +27 11 541 1000 4232
Members from International SOS should also contact the office prior to every appointment to issue “guarantee of payment”. The company usually send one via fax or e-mail to International Health Services. Please call at 82-2-3140-1700.
HAAD(Health Authority – Abu Dhabi)
It is the regulative body of the Healthcare Sector in the Emirate of Abu Dhabi and ensures excellence in Healthcare for the community by monitoring the health status of the population. HAAD usually send arrival details and medical report to our medical staff to get prepare to deliver appropriate medical services and patients from Abu Dhabi are usually transferred to Samsung Medical Center.
Europ Assistance : +7 495 787 2178
Members of Europe Assistance should request for “guarantee of payment” before each appointment. Please call at +7-495+787-2178
EAJ (Emergency Assistance Japan): (65)6732-5810
Members of EAJ should fill out EAJ claim form written by a doctor. Then, in order to request for “guarantee coverage letter”, patients need to fax following documents: the completed claim form, copy of passport, and the insurance card. Please call at 81-(0)3-3811 8127.
GAP(Global Assistance Partners) : +82-2-723-8839
GAP is an assistance company which supports medical services and operational software solution, and a direct billing agreement for over 200 selected medical facilities; Samsung Medical Center is one of the selected ones. Please call at 82-2-723-8839.
UAE Armed Forces
It is the military of the United Arab Emirates and ensures providing medical services their members. Like HAAD, the arrival details and medical report to our medical staff to get prepare to deliver appropriate medical services and patients from UAE are usually transferred to Samsung Medical Center.

Cosmetic Surgery Tax Refund Hospital

Information of Cosmetic Surgery V.A.T Refund

This medical institution is registered as a medical institution which intends to attract foreign patients with the Minister of Health and Welfare in accordance with Article 27-2(1) of MEDICAL SERVICE ACT. Therefore, foreign patients may receive a V.A.T refund on their cosmetic surgery expenses.

◈ V.A.T Refund Items

Double Eye-lid, Rhinoplasty, Breast Surgery(reduction/augmentation), Liposuction, Face Lift, Facial bone contouring, Teeth Whitening, Laminate, Gingivoplasty, Orthognathic surgery
Nevus pigmentosus, Freckles, Lentigo, Chloasma, Pimple, Hair removal, Hair loss, Hair transplantation, Tattoo, Tattoo removal, Piercing, Lipolysis, Skin regeneration, Skin Whitening, Anti-aging, Pore tightening

◈ Refund Procedure

Issue of “Certificate of selling
medical service for overseas patient”
after medical treatment

Submit a “Certificate of selling
medical service for overseas patient”
at refund point
(airport, port, downtown)

V.A.T. Refund

You may submit the “Certificate of selling medical service for overseas patient” issued after treatment to the operator of a refund point by any of the methods shown below.

  1. ① Refund at airport(port) of departure
    1. ⅰ) Airport(port) with refund point in the bonded zone : Submit to refund counter or KIOSK
    2. ⅱ) AIrport(port) with no refund counter(Muan·Yangyang·Daegu airport and Pyeongtaek·Jeju port, etc.): Put the certificate of selling medical service for overseas patient into mailbox next to customs with Consent to collection, usage and disclosure of personal information
  2. ② Downtown refund(Total medical expenses less than 2 mil. won: Submit the certificate of selling medical service for overseas patient and Consent to collection, usage and disclosure of personal information. In such case, refund counter operator may request a guarantee

You could receive a V.A.T. refund only if you submit this Certificate at refund point and depart Republic of Korea within 3 months after receiving medical treatment.

◈ Refund Amount: 10% of the medical expenses eligible for V.A.T. refund after transaction fees are deducted ◈ If the medical institution refuse to refund the V.A.T. or you have other questions, please contact to Medical Korea Information Center(1577-7129)